Cancellation and Missed Appointment Policy

At Here For You Home Care and Transportation, we are dedicated to providing reliable, high-quality care and safe transit for our clients. When you schedule a service, we reserve dedicated caregivers, drivers, and vehicles specifically for you.

To help us manage our staff’s schedules and serve all clients effectively, we require advanced notice for any cancellations or changes to your scheduled services.

1. Home Care Service Cancellations

We require at least 24 hours’ notice to cancel or reschedule a scheduled home care visit.

– Late Cancellations: Cancellations made less than 24 hours before the scheduled shift will be subject to a late fee equivalent to 50% of the scheduled service cost (or a flat fee of $50, whichever is preferred).

– No-Shows: If a caregiver arrives at your home and is unable to enter, or if service is refused at the door without prior notice, it will be treated as a no-show. No-shows will be charged the full cost of the scheduled shift.

2. Transportation Service Cancellations

Because vehicles and drivers are dispatched in advance, we require at least 2 hours’ notice prior to your scheduled pickup time to cancel or reschedule a ride.

– Late Cancellations: Cancellations made less than 2 hours before the scheduled pickup time will incur a $25 late cancellation fee.

– No-Shows: If the driver arrives at the designated pickup location and the client does not appear within 15 minutesof the scheduled time, the ride will be considered a no-show. The client will be charged the full estimated fare for that trip.

3. How to Cancel or Reschedule

To cancel or change an appointment, please contact us immediately through one of the following methods:

– Phone: 929-899-2253

– Email: hereforyoullc26@gmail.com

– Text Message: 929-899-2253

Please note: Cancellations left via voicemail or email outside of regular business hours will be timestamped at the time received, but we highly encourage direct phone contact for short-notice changes.

By scheduling services with Here For You Home Care and Transportation, you acknowledge that you have read, understood, and agreed to the terms of this cancellation policy. Thank you for your cooperation.